Field Service Contractor Management – ServiceNow (2025)

Featured products

• AI Agents Take action with autonomous AI agents that work for you.
• IT Service Management Transform service management for productivity and ROI.
• Customer Service Management Empower self-service, boost agent productivity, and speed up resolution.
• IT Operations Management Deliver proactive digital operations with AIOps.
• HR Service Delivery Give employees instant answers, guidance, and fast issue resolution.
• Strategic Portfolio Management Gain insights to move from strategy to business outcomes.
• IT Asset Management Improve technology use and spend over the IT asset lifecycle.
• Integration Hub Connect anything to the ServiceNow AI Platform.
• Security Operations Defend against security threats and attacks.
• Field Service Management Reduce field service costs and improve efficiency.
• App Engine Deliver unique, intelligent workflows quickly and safely.
• ServiceNow Impact success plans Get long-term adoption guidance and support with a tailored success plan.

• AI Put AI to work across your business with our single, intelligent platform.
• Data Power all your workflows, AI, and analytics with real-time access to data from any source.
• Workflows Automate workflows to lower costs and raise productivity.
• Security Protect sensitive data and increase security, privacy, and compliance across the enterprise.
• Infrastructure Deploy, automate, and scale with trusted and flexible cloud-based infrastructure options built to make work flow.
• RaptorDB Unify data and analytics on the ServiceNow AI Platformfor ultra-fast workflow performance at scale.
• ServiceNow AI Control Tower Connect strategy, governance, management, and performance for all your AI across the enterprise.
• ServiceNow Store Do more with the ServiceNow AI Platform. Find hundreds of certified, ready to use applications.
• Responsible AI Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable. 

Featured demos

• Provide better experiences Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
• Resolve issues faster Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
• Create and automate workflows See how to simplify the way workflows are built and custom code is developed. (4:30)

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• Enterprise Architecture Build a bridge between business processes and IT architecture.
• Service Operations Workspace Predict, prevent, and resolve incidents proactively from a single workspace.
• Cloud Governance Suite Automate cloud governance for better compliance, security, and costs.
• Operational Technology Management Protect your OT environment and improve uptime.
• IT Asset Management Controlcosts and minimize risks across the IT asset lifecycle.
• IT Operations Management Deliver proactive digital operations with AIOps.
• IT Service Management Transform service management to boost productivity and maximize ROI.
• ServiceNow Cloud Observability Gain insights to detect and respond to changes in cloud-native apps.
• Strategic Portfolio Management Gain insights to move from strategy to business outcomes.

Related Products

• Customer Service Management Empower self-service, boost agent productivity, and speed up resolution.
• Field Service Management Optimize scheduling, empower technicians, and reduce unneeded visits.
• Sales and Order Management Accelerate the lead-to-cash cycle and boost revenue.
• Financial Services Operations Provide resilient financial services operations for enhanced experiences.
• Healthcare and Life Sciences Service Management Create consumer-grade healthcare experiences and improve operational performance.
• Sales and Order Management for Technology Providers Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
• Sales and Order Management for Telecommunications Grow revenue with AI-powered experiences across sales, fulfillment, and services.
• Public Sector Digital Services Modernize and speed up the delivery of government services.
• Telecommunications Service Management Unlock growth with AI-powered experiences across customer service and network operations.
• Technology Provider Service Management Promote speed and growth for your XaaS business with AI-powered experiences.

Related Products

• Security Operations Mount an effective defense against security threats and attacks.
• Security Incident Response Respond fast to evolving threats while optimizing security operations.
• Vulnerability Response Identify, prioritize, and remediate vulnerabilities across the business.
• Threat Intelligence Security Center Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.
• Integrated Risk Management Make risk-informed decisions while improving efficiency and resilience.
• Third-party Risk Management Reduce third-party risk while improving resilience and compliance.
• Security Posture Control Manage the security of enterprise assets on premises and in the cloud.
• Privacy Management Manage data privacy in real time as part of a holistic enterprise risk program.

Related Products

• HR Service Delivery Give employees instant answers, guidance, and fast issue resolution.
• Talent Development Make AI and skills-driven talent planning and development decisions.
• Legal Service Delivery Modernize operations to make faster decisions and grow productivity.
• Workplace Service Delivery Automate desk bookings, manage facilities, and optimize operations.

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• App Engine Build apps that automate manual work and modernize legacy processes.
• Integration Hub Reduce cost and complexity for ServiceNow integrations.

Related Products

• Accounts Payable Operations Automate invoice ingestion and pay suppliers accurately.
• Sourcing and Procurement Operations Deploy easy-to-follow procurement processes.
• Supplier Lifecycle Operations Streamline supplier onboarding, collaboration, and performance management.

• Career journeys Learn about key roles in high demand within the ServiceNow ecosystem.
• Training and certification Explore the ServiceNow certification portfolio.
• Expert programs Chart a course to elevate your career and become a recognized leader.
• Learning Help Center Find answers to your questions by exploring our knowledge base.
• RiseUp with ServiceNow Empower individuals in emerging technology field communities with key skills to launch tech careers.

• Product hubs Find the resources, tools, and guidance you need for any ServiceNow product.
• ServiceNow user groups Join a user group in person or online to expand your network and knowledge.
• Developer forum Connect with other developers to ask questions, offer solutions, and build together.
• Community events Find live events for the ServiceNow community online or in person near you.
• Community Central From updates to best practices, find all things community related.
• Join the community Become a member of our vibrant ServiceNow community.

• Learn Browse learning plans and courses that teach you how to build apps to tackle your company's business needs.
• Reference documentation Find APIs, libraries, and supplemental materials for working with the ServiceNow AI Platform.
• Guides Read technology overviews and recommendations for innovating on the ServiceNow AI Platform.
• Connect Meet fellow creators and gain insights from the community.
• Design Find components, patterns, and resources to help you start designing experiences on the ServiceNow AI Platform.

• Knowledge 2025 Relive the best of Knowledge on-demand and explore where AI gets to work.
• World Forum 2025 Explore where the world puts AI to work at a World Forum event near you.
• Webinars Broaden your knowledge by registering for live and on demand ServiceNow webinars.
• Community events Find live events for the ServiceNow community happening near you.

• AI Agent Stories Learn how ServiceNow customers are putting AI to work.
• HR Stories See how organizations are improving self-service and delivering outstanding employee experiences.
• CRM Stories Discover how businesses enable self-service for customers and reduce resolution time.
• Public Sector/Government Stories Explore ways to streamline operations, engage citizens, and empower employees.
• Now on Now ServiceNow works on ServiceNow. Hear our customer zero stories.

• Company news See the latest news and stories about ServiceNow partnerships, technology, and innovation.
• Trends and research Learn what the ServiceNow Research team is exploring to improve AI-powered experiences.
• Product insights Read about the positive impact of ServiceNow products in action.

• Community Connect with other customers to share tips, exchange resources, and solve problems together.
• Get support Discover answers, troubleshoot issues, and get expert help, all in our support center.

• IT Service Management Deliver IT services to your users all through a single cloud-based platform.
• Customer Service Management Provide customers the ability to communicate and receive support through multiple channels.
• IT Operations Management Get visibility into infrastructure and services, prevent outages, and expand operational agility.
• ServiceNow AI Platform Automate processes and develop, run, and manage applications.

• ServiceNow AI Platform Automate business processes, streamline app development, and manage digital infrastructure.
• Customer Service Management Deliver exceptional service, empower customers, and enhance their experience.
• IT Service Management Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.
• Employee Service Management Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.
• Telecommunications Service Management Unify telecom operations and deliver proactive care with quality and availability for services.
• Governance, Risk, and Compliance Build an integrated risk program, enhance decision-making, and improve performance with automation.

• Learn More Start your day with MyNow.

• ServiceNow Impact™ success plans Receive long-term adoption guidance and support with an Impact success plan tailored to you.
• Services Implement and optimize ServiceNow with expert help from ServiceNow and our partners.

Past Releases

• Xanadu The biggest ServiceNow AI release yet.
• Washington D.C. Take work to the next level with smarter, faster, simpler experiences for everyone.
• Vancouver Drive growth and reduce costs with the intelligent platform for digital transformation.