Imagine pouring thousands of dollars into your dream home renovation, only to be left high and dry by the very company you trusted. This is the shocking reality for several Tri-State homeowners who claim they’ve been ‘ghosted’ by Crown Pointe Roofing & Remodeling after paying hefty upfront fees. But here’s where it gets even more infuriating: many of these homeowners have been left in the dark for months, with no work completed—or even started—and no answers from the company.
Take Karen Huelsman, for example. She’s one of the many Tri-State residents who feel betrayed by Crown Pointe. Karen hired the company in the spring of 2024 to replace several windows in her home, a project totaling over $50,000. On June 24, 2025, she paid a down payment of $24,745. But after the check was deposited, the company vanished. “They just started ghosting us,” Karen said. Her story is eerily similar to others in a local Facebook group called ‘Ripped off by Crown Pointe Roofing & Remodeling,’ which now has 13 members—all sharing nearly identical experiences of broken promises and lost investments.
Brandi Keaton, another homeowner, paid $35,000 for a project that never materialized. “He kept promising to start on this date and that date, but eventually, he stopped responding altogether,” she explained. And this is the part most people miss: these homeowners didn’t just lose money—they lost trust in a system they believed was designed to protect them. After filing reports with the police, the Better Business Bureau, and the Attorney General’s office, many are left wondering: Is Crown Pointe simply going to close up shop and reappear elsewhere under a new name?
FOX19 NOW attempted to reach out to Crown Pointe by visiting their Blue Ash and Fort Thomas offices, only to find both locations vacant. CEO and Owner Quincy Barrett declined to comment until consulting with his attorney, leaving victims like Karen feeling frustrated yet determined. “You want to kick yourself when this happens,” Karen admitted. “We were too trusting.” But she’s not giving up—she’s prepared to take legal action if necessary.
Here’s the controversial question: Should there be stricter regulations to prevent companies from exploiting homeowners in this way? Or is it on consumers to do more thorough research before handing over their hard-earned money? Let us know your thoughts in the comments below. And if you’ve experienced something similar, share your story—you’re not alone.
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